Your customers deserve SwiftSupport, always!
Swift Support's mission is to streamline customer interactions and reduce wait times by providing businesses with AI Automation, AI Co-pilots, and AI Agents.
Before After
Problem:
Critical Issues: Customer inquiries regarding critical issues often require responses within 2-4 hours.
Non-Critical Issues: Non-urgent requests typically expect responses within 4-8 hours.
Customer Frustration: During these waiting periods, customers are left without answers, leading to dissatisfaction and potential loss of trust.
Manual Workload: Support teams are overwhelmed by repetitive tasks, such as sorting emails, categorizing them, and drafting responses.
Solution:
Automated Responses: Implement automation to handle 1/3 of emails that don’t require manual intervention.
Categorization: Automatically categorize inquiries (e.g., technical support, sales, general inquiries).
Email Automation: Integrate email automation into sending a mail or prepare a draft email to help a support team.
Output:
Faster Response Times:
ii. For automated emails, response times drop to < 1 second.
ii. Critical issues can be flagged and directed to human agents, ensuring they’re handled swiftly.
Reduced Workload: Support teams can focus on complex, high-priority issues, while automation handles routine inquiries.
Improved Customer Satisfaction: Quicker, more accurate responses lead to better customer experiences, reducing frustration and improving brand loyalty.
Problem:
Manual Information Retrieval:Field service agents often need to sift through multiple documents, databases, and systems to find the information they need. This manual process can take 15-30 minutes just for reading and gathering relevant data.
Delayed Response: This time-consuming process leads to significant delays in providing solutions to customers or resolving on-site issues, causing frustration and inefficiencies.
Data Silos: Vital information is often scattered across different sources (e.g., manuals, PDF documents, databases), making it difficult to access quickly and effectively.
Solution:
Faster Search Capabilities: AI Copilot allows agents to search for specific answers across multiple data sources in seconds.
i. Unified Access: Centralize access to all relevant information (e.g., service manuals, customer history, technical documentation) in one place.
ii. Real-Time Recommendations: AI Copilot provides real-time, step-by-step suggestions for complex queries, helping agents troubleshoot faster.
Data Streamlining:
i. Organize scattered data into actionable insights, filtering out irrelevant information and bringing critical data to the forefront.
ii. Integrate with various platforms to ensure up-to-date, comprehensive information is available at all times.
Output:
Faster Resolution Times: By cutting down the manual search and reading time from 15-30 minutes to just seconds, agents can resolve issues more efficiently.
On-Time Solutions: The streamlined access to vital information ensures that problems are addressed promptly, leading to timely resolution of field queries.
Increased Productivity: Field agents can focus on solving complex problems rather than searching for information, enhancing overall productivity and reducing downtime.
Improved Customer Experience:Faster response and resolution times lead to increased customer satisfaction and stronger trust in the service provided.
Problem:
Increased Workforce Demand: Handling a large volume of customer inquiries manually requires more staff, which leads to a higher need for human resources to manage different communication channels like email, phone, and chat.
High Operational Costs: The cost of hiring, training, and maintaining a larger team of support agents is substantial, especially when inquiries are repetitive or routine.
Solution:
Automated Responses via Multiple Platforms:Implement AI-driven automation to handle customer queries across preferred platforms like web chat and WhatsApp.
i. Omnichannel Support: Connect with customers on the platforms they use most (e.g., website chat, WhatsApp) to provide seamless, AI-powered interactions.
ii. 24/7 Availability: AI agents are available around the clock, offering immediate assistance without the need for human intervention.
Output:
Reduced Costs: By automating routine inquiries and providing instant responses, operational costs can be reduced by up to 66%.
Lower Manpower Requirements:Automation minimizes the need for human agents to respond to repetitive or common queries, freeing up staff to focus on complex, high-priority issues.
Faster Customer Support: With AI responding instantly to inquiries on platforms like web chat and WhatsApp, response times drop significantly, improving customer satisfaction.
Integrate your favourite apps and tools in just a few clicks. SwiftSupport is built to integrate with popular apps and services, ensuring seamless workflows and enhanced productivity.
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