AI chatbots have rapidly taken the world by storm. As it turns out, they did not just take part in personal lives but they also became an important part of businesses as well. Around 25% of businesses globally have adopted AI chatbots. One of the big reasons for this is AI customer service, which has massively benefited companies. From 24/7 availability to significant cost savings in customer service, they have become a number one priority for companies. However, this storm came along many, many waves of AI chatbots. With so many options at your disposal, identifying the best AI chatbots can be a game-changer for organizations aiming to improve customer engagement.
It doesn't matter if you are a small business or a large enterprise; understanding the distinction among the best AI chatbot apps is crucial. From conversational abilities to seamless integration with existing platforms, the right chatbot can transform your workflow and your relationship with your customers. This blog will explore the various AI chatbots of 2024, highlighting their key features, benefits, and ideal use cases, guiding you toward making an informed choice for your organization.
10 Best AI Chatbots of 2024
1. ChatGPT
It is no surprise that even in 2024, ChatGPT remains one of the most versatile and powerful AI chatbots available. It is powered by the GPT-4 model, allowing it to understand complex language structures and deliver human-like responses. ChatGPT offers various features like conversation handling, text generation, coding assistance, and business API integration. Its free version is still very impressive for basic queries and uses GPT-3.5 to answer.
Ideal for tasks such as customer support, content creation, and data analysis, ChatGPT is highly flexible across industries. It integrates smoothly with platforms like Slack and Microsoft Teams, making it useful for companies looking to enhance their workflows. However, while its conversational abilities are impressive, occasional inaccuracies or hallucinations in responses can be a drawback, making it necessary to double-check complex outputs.
Top Features:
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Advanced Natural Language Processing (NLP) for human-like conversation.
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Customizable API integrations for businesses.
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Handles diverse tasks, including content writing and customer support.
Pricing:
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Free Tier: Access to basic conversational capabilities.
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ChatGPT Plus: $20/month, offering faster response times and priority access during peak times.
Upsides:
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Versatile, with the ability to generate creative content and technical responses.
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Wide application across industries such as customer service, education, and marketing.
Downsides:
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Can produce inaccurate responses or hallucinate facts.
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Paid version is needed for full business functionality.
2. Gemini (formerly Google Bard)
Open AI was making noise, so how can one of the biggest tech companies in the world stay silent? Previously known as Google Bard, Gemini is Google's latest AI chatbot designed for those who need fast, accurate information. It integrates effortlessly with Google accounts via a browser extension, making it simple for users to access AI assistance within Gmail, Google Docs, and other Google services. This allows users to write emails, summarize files, and brainstorm ideas, all from a familiar environment.
A standout feature of Gemini is its checking tool, a "Google" button to verify information and provide reliable sources. Its output is consistently clear and well-structured, making it a valuable tool for professionals who need high-quality responses quickly. However, while it's strong in factual responses, it may not perform as well in creative or nuanced conversations. It’s ideal for users already immersed in the Google ecosystem, as it enhances workflow efficiency with built-in integrations.
Top Features:
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Built-in web search for up-to-date, accurate information.
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Contextual responses based on search queries.
Pricing:
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Free: Basic access.
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Premium: The advanced version is available at $19.99/month.
Upsides:
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Real-time data integration via Bing Search.
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Great for quick, accurate responses.
Downsides:
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Limited depth in more complex or creative queries.
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Can occasionally produce out-of-date results.
3. Microsoft Copilot AI chatbot
Microsoft Copilot AI chatbot is an advanced conversational AI built directly into the Bing search engine, combining the power of Microsoft’s AI technology with real-time web browsing capabilities. It integrates seamlessly with Microsoft products like Outlook, Word, and Excel, allowing users to streamline their workflow and enhance productivity. One of its main features is its ability to access up-to-date information from the web, making it useful for real-time fact-checking and answering current events-related queries.
Bing AI is free to use, and it excels at providing detailed, accurate responses with the ability to cite sources for transparency. The chatbot is particularly well-suited for users seeking an efficient research tool or enhanced productivity within the Microsoft ecosystem. However, its responses are sometimes overly factual, which can limit its usefulness in more creative or nuanced conversations.
Top Features:
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Built-in web search for up-to-date, accurate information.
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Contextual responses based on search queries.
Pricing:
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Free: Basic access.
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Premium: At around $6 to $12 monthly for individual users, depending on the features included.
Upsides:
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Real-time data integration via Bing Search.
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Great for quick, accurate responses.
Downsides:
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Limited depth in more complex or creative queries.
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Can occasionally produce out-of-date results.
4. Llama 3 by Meta
Llama 3 by Meta AI is the latest AI language model, designed to compete with other large-scale AI chatbots. Unlike its predecessors, Llama 3 offers more powerful conversational abilities and is tailored for developers, researchers, and businesses looking for customizable AI solutions. As an open-source model, it gives developers greater control over how they integrate and fine-tune the AI to meet their specific needs.
Llama 3 is free and available for those looking to build AI tools or conduct research, though more advanced features may require technical expertise. It is particularly well-suited for academic and research environments due to its flexibility and accessibility. However, Llama 3 doesn’t have a consumer-facing app, and its responses can sometimes feel overly technical or lack the conversational flow found in more mainstream AI chatbots. It’s best for users looking for a customizable AI solution rather than casual use.
Top Features:
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Available in over 100 languages.
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Scalable and customizable for businesses.
Pricing:
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Free/Open Source: Available for personal and commercial use.
Upsides:
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High flexibility for developers.
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Multi-language support.
Downsides:
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Requires technical expertise for full customization.
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Less polished for casual users compared to other chatbots.
5. Pi by inflection AI
Pi is short for “Personal Intelligence.” It is an innovative chatbot by Inflaction AI designed to engage users in friendly, human-like conversations. Pi focuses on creating a more interactive and personalized experience by incorporating a unique personality that adapts to user interactions. Pi excels in understanding context and maintaining engaging dialogue, making it suitable for both casual chats and more in-depth discussions.
Available for free, Pi is particularly notable for its emphasis on safety and ethical AI usage, ensuring that user interactions remain respectful and secure. It is crafted to assist users with various tasks, from answering questions to providing recommendations, all while maintaining a conversational tone. However, as a relatively new entrant in the AI chatbot landscape, it may still be developing its capabilities and features compared to more established models. Pi offers a refreshing alternative for users looking for a personable and interactive AI experience.
Top Features:
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Friendly, supportive tone in interactions.
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Personalized conversations designed for casual use.
Pricing:
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Free Tier: Offers full conversational features.
Upsides:
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Excellent for personal use and emotional support.
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Conversations feel human and engaging.
Downsides:
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Less useful for business and professional tasks.
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Lacks advanced features like task automation.
6. Breeze Copilot by HubSpot
Breeze Copilot, created by HubSpot, is a multifunctional AI-driven chatbot aimed at improving customer engagement and optimizing marketing and sales workflows. It works effortlessly with HubSpot's CRM, facilitating the automation of tasks such as generating leads, providing customer assistance, and engaging in personalized outreach. ChatSpot can engage visitors on websites, answer queries, and even qualify leads based on user interactions.
A notable feature is its capability to produce and manage content, helping marketers create tailored messaging and track customer engagement metrics. ChatSpot aims to provide a user-friendly experience, offering templates and conversational flows that are easy to implement. This is especially advantageous for companies aiming to enhance efficiency without requiring in-depth technical expertise.
Top Features:
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Direct integration with HubSpot CRM.
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Automation of sales and marketing tasks.
Pricing:
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Free Tier: Basic HubSpot features.
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Paid Plans: Advanced features are available with HubSpot’s premium pricing, starting at $50/month.
Upsides:
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Great for businesses already using HubSpot.
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Automates sales pipelines and lead nurturing.
Downsides:
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Limited if not integrated with HubSpot.
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Requires HubSpot’s premium features for full functionality.
7. Claude
Claude, developed by Anthropic, is an advanced AI chatbot that emphasizes safety, transparency, and user alignment in its interactions. Launched as part of Anthropic's mission to create AI systems that prioritize human-centric design, Claude is designed to enage in conversations while minimizing harmful or biased outputs. Its architecture is based on the principles of AI safety, which means it aims to provide reliable information while being cautious in handling sensitive topics.
Claude supports a wide range of applications, from customer service to content generation. Its API allows businesses to integrate it into their own systems easily. Designed intuitively for casual conversations as well as formal use, the conversational capabilities of Claude make it easy to maintain a responsible and safe conversational environment while focusing on several purposes, like writing, translation, or even music content creation. Sometimes, it might be challenged with complex queries or topics about understanding.
Top Features:
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Focuses on safer, ethical AI interactions.
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Customizable for enterprise needs.
Pricing:
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Free Tier: Limited access.
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Enterprise Plans: Customized pricing for businesses.
Upsides:
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Prioritizes safety and ethical AI use.
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Ideal for sensitive industries like healthcare and finance.
Downsides:
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More expensive than other options.
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Not as feature-rich for casual use.
8. Perplexity
Perplexity AI is an emerging chatbot that stands out for its ability to deliver quick, reliable answers by drawing directly from web sources. Known for its intuitive and minimalist design, Perplexity combines conversational capabilities with real-time information retrieval, making it particularly useful for fact-checking, research, and general inquiries. It actively sources information from across the internet and presents it in an easy-to-understand format, often with citations for users to verify the answers.
It is incredibly exciting how Perplexity AI focuses on concise yet well-researched answers. This means it can pull information from basically all the online platforms available, such as Reddit and the newly-named X (previously known as Twitter). It's free and extremely efficient to use for research, fact-checking, and up-to-date with current news. It's not as conversational as some other chatbots, which means it usually thrives on handing out real, sourced data.
Top Features:
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Real-time search integration.
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Provides citations for information.
Pricing:
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Free: Full access to standard search and responses.
Upsides:
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Reliable for research and factual queries.
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Strong citation support for answers.
Downsides:
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Limited conversational abilities.
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Not ideal for creative tasks.
9. Jasper
Jasper serves as a robust AI writing tool specifically designed for content creators, marketers, and businesses aiming to boost their content creation efforts. Renowned for its capability to produce top-notch text rapidly, Jasper is equipped to tackle various tasks, such as crafting blog articles, creating social media content, managing email campaigns, and writing product descriptions. Offering an array of templates and writing styles, users can tailor the tone, style, and format of their content to meet their unique requirements.
Jasper also integrates with other popular tools, such as SurferSEO, allowing you to try to optimize content based on the search engine's algorithm within the platform. What's in Jasper: While it's great at content automation, sometimes human oversight will be required to be creative and maybe even nuanced in complex topics. It's particularly great at building content at scale without reducing quality.
Top Features:
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Creating content for emails, blogs, and advertisements.
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Integration with popular marketing platforms.
Pricing:
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Starter Plan: $49/month.
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Boss Mode: $99/month for more advanced features.
Upsides:
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Excellent for creating marketing content quickly.
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High customization for tone and style.
Downsides:
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Expensive for smaller businesses.
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Less suited for conversational tasks.
10. Drift
Drift is a conversational AI chatbot designed specifically for businesses to enhance customer engagement, lead generation, and sales processes. It integrates with websites to provide real-time, personalized customer support, handling everything from answering visitor queries to scheduling meetings and qualifying leads. Drift allows businesses to automate routine tasks while providing an engaging and smooth experience for users.
A notable aspect of Drift is its seamless integration with CRM and marketing platforms, which allows sales and marketing teams to capture and oversee leads efficiently. While it excels at streamlining customer interactions and improving conversion rates, it may not be suitable for companies that require deep, complex AI-driven conversations beyond lead generation and customer service.
Top Features:
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Focuses on sales funnel automation.
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AI-powered conversations to drive conversions.
Pricing:
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Free Plan: Basic chatbot features.
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Premium Plans: Starts at $50/month for advanced features.
Upsides:
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Tailored for sales and lead generation.
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Great for businesses focused on improving website conversions.
Downsides:
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High learning curve for non-technical users.
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Costs may be steep for smaller enterprises.
Tips for Finding Your Ideal AI Chatbot
Selecting the ideal AI chatbot hinges on various factors, such as your unique business needs or personal preferences. To assist you in refining your options, here are some helpful tips:
1. Define Your Primary Use Case
Decide what the intent of the chatbot is: Is it going to service customers, aid sales, create content, or be a personal assistant? For example, an organization may be interested in automating customer service conversations. Marketing teams may be interested in tools that can create content. Others fit the bill better for sales and customer servicing, such as Drift, while Jasper fits better with creating content.
2. Assess Features and Capabilities
Think about the features that matter most to you. Some chatbots, like ChatGPT, focus on broad conversational capabilities, while others, like ChatSpot by HubSpot, integrate with CRM systems for lead management and marketing tasks. Seek features like natural language processing (NLP), customization capabilities, real-time data access, and compatibility with third-party tools.
3. Consider Integration with Existing Systems
If you already use certain tools, like CRM, email marketing, or productivity apps, choose a chatbot that can seamlessly integrate with these systems. For example, Microsoft Bing AI integrates well with Microsoft’s suite of tools like Word and Excel, while ChatSpot connects with HubSpot’s CRM system.
4. Evaluate Ease of Use
Depending on your technical expertise, opt for a chatbot that aligns with your capabilities. Some, like Pi by Inflection AI, offer user-friendly interfaces with minimal setup, while more complex tools, like Llama 3, might need additional technical expertise for customization.
5. Review Pricing Options
Chatbots can vary significantly in cost. Some, like Perplexity AI, are free but may offer limited features, while others, like Jasper, provide tiered pricing based on the features and capabilities needed. Balance your budget with your feature requirements to find a suitable option.
6. Test the Chatbot's Conversational Ability
Try out the chatbot by engaging in conversations to see how well it understands queries and provides relevant responses. Tools like Claude by Anthropic focus on safe and transparent conversations, which can be crucial depending on the nature of your business.
By thoughtfully assessing these elements, you can select the AI chatbot that best aligns with your needs, ensuring it fits seamlessly into your workflow and meets your business or personal goals.
Navigating the Future: Finding Your Perfect AI Chatbot Match
In 2024, the landscape of AI chatbots is more dynamic than ever, offering a range of options to meet various needs across industries. From the versatility of conversational skills through a product like ChatGPT to full Google integration from Gemini or concentrated sales and customer engagement efforts by Drift - each offers different features and benefits. After all, it depends on your specific use case and priorities on which one is for you.
With all that flexibility and breadth, there are so many things you'll have to consider: ease of implementation, what's possible for personalization, and price. As AI continues racing at the top pace and as there is an ever-increasing demand to do better automation and efficiency, investing in the correct chatbot can become a major pivot in customer interaction, better operational flow, and the overall success of the business. With such decisions being made, you would, therefore, be entirely utilizing the powers of AI to raise your engagement strategy and remain competitive within the ever-changing landscape of digital.
