Privacy Policy

Welcome to Swiftsupport.ai ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our services, including our chatbot and website.

We collect various types of information in order to provide and improve our services to you:

1. Personal Information:
• Account Information: When you sign up for our services, we may collect personal details such as your name, email address, phone number, and other contact details.
• Profile Information: Information you provide when creating a profile, such as a username, photo, and preferences.
2. Usage Data:
• Service Usage: Information on how you interact with our chatbot and website, including the pages you visit, the time and date of your visits, and other diagnostic data.
• Log Data: Automatically collected information when you access our services, including IP addresses, browser type, internet service provider, referring/exit pages, and date/time stamps.
3. Cookies and Tracking Technologies:
• Cookies: Small files stored on your device to collect standard internet log information and visitor behavior information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the information we collect in the following ways:

1. To Provide and Maintain Our Service: Ensuring that the service operates smoothly and efficiently.
2. To Improve Our Service: Analyzing usage data to enhance the functionality and user experience.
3. To Communicate with You: Sending notifications, updates, and other information related to our services.
4. To Enhance Security: Monitoring and analyzing activity to detect, prevent, and address technical issues and unauthorized access.
5. Marketing and Promotions: With your consent, we may send you information about promotions, offers, and news about our services.

We respect your privacy and do not share your personal information with third parties, except in the following circumstances:

1. With Your Consent: We may share your information with third parties if you give us explicit permission.
2. Service Providers: We employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related tasks, or assist us in analyzing how our service is used.
3. Legal Obligations: We may disclose your information to comply with legal requirements, court orders, or governmental requests.

We take the security of your data seriously and implement appropriate technical and organizational measures to protect your personal information. This includes using encryption and other security technologies. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

You have the right to:

1. Access Your Data: Request a copy of the personal information we hold about you.
2. Correct Your Data: Request correction of any inaccurate or incomplete information.
3. Delete Your Data: Request deletion of your personal information.
4. Restrict Processing: Request restriction of our processing of your personal information.
5. Data Portability: Request transfer of your data to another service provider.
6. Withdraw Consent: Withdraw your consent to our processing of your personal information at any time.

To exercise any of these rights, please contact us at support@swiftsupport.ai

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top.

If you have any questions about this Privacy Policy, please contact us at support@swiftsupport.ai